Our Terms of Service & Privacy

Effective: 21/11/2023

Welcome to Sound Sense. Sound Sense is operated by TRUE TECH GLOBAL SP. Z 0.0.

UI. ELEKTORALNA 13 LOK. 121

00-137 WARSZAWA, POLSKA

Address of registered office: 524843951

These Terms of Service govern your legal rights to use or access services, software, mobile applications, and websites and hardware products or devices.

By accessing or using the Services and Products and by logging in, you electronically represent that you agree to the above terms and further certify that you have read, understood, and completely agree, to be legally bound by Sound Sense’s Terms of Service.

This Agreement further applies to all visitors, users, and others who access the Services and Products. Sound Sense reserves the right to make changes to this Agreement at any time. If a change is a material, we’ll let you know before it takes effect. By using Sound Sense on or after that effective date, you agree to the new Agreement. If you don’t agree to it, please delete your account before it takes effect, otherwise, your use of the site, any other services and content will be subject to the new Agreement.

1. Personal Information

We receive and store account information, location, and other Personal Information that you enter or upload to our Services. You can refer to our Privacy Policy to find out what types of Personal Information are collected. We may also receive information from third parties that interact with the Services or that provide services to us in connection with our operation and the Services, mostly to collect data and monitor application usage and performance.

In addition, you may choose to use third-party apps that share with Sound Sense the Personal Information, activities, and/or content you provide to those third-party apps. In such case, we would like to remind you to please read the privacy policy of any such app so that you understand its sharing practices. We will also use cookies to identify each user.

2. You Are Always In Control

We assure you that you are the sole person who may choose to share your Personal Information. We neither rent nor sell your Personal Information to anyone, though we may provide aggregate, non-personally identifiable information to our partners.

The default setting for all Personal Information is to make that information visible only to others in the private groups you create or join on Sound Sense. You may modify that setting as part of the Services.

Sound Sense may only share your Personal Information and content only as described in this Privacy Policy, except for when required by law or applicable authorities to release the information.

3. Is Personal Information About Me Secure?

Your Personal Information is protected on Sound Sense by your username and password. We highly recommend that you select and protect your password appropriately, and limit access to your computer and mobile phone to only those individuals whom you trust to prevent unauthorized access to your account and to your Personal Information and Content.

Sound Sense endeavors to safeguard Personal Information and Content to ensure that information is kept private, through physical, electronic, and procedural measures.

4. Sharing Your Content and Information

You own all of the content and Personal Information you enter or post on Sound Sense, and can control how it is shared through your privacy and application settings. In addition: for content that is covered by intellectual property rights such as videos, you specifically give us the following permission, subject to the limitations set forth in our Privacy Policy: you grant us a non-exclusive, perpetual, irrevocable,transferable, sub-licensable, royalty-free, worldwide license to use any content that you post on or in connection with Sound Sense.

Furthermore, although we always appreciate your feedback or other suggestions about Sound Sense, you understand and acknowledge that we may use them without any obligation to compensate you for them.

5. Support and Questions

If you encounter any issues or have any queries regarding the installation or utilization of the Sound Sense Service, we have several resources available to assist you.

Firstly, we recommend visiting our Help Center at www.soundsenseai.com Our Help Center is a comprehensive resource that provides detailed guides and answers to frequently asked questions about our service. It’s designed to help you understand the functionalities of the Sound Sense Service and troubleshoot common problems.

If the Help Center does not address your concerns, or if you’re experiencing technical difficulties that require direct assistance, please feel free to reach out to us via e-mail at hello@deephearing.io Our dedicated support team is always ready to help resolve any issues you may encounter and answer any questions you may have about our service.

For clients who are interested in commercial installations of the Sound Sense Service, we offer specialized support plans. These plans are tailored to meet the unique needs of commercial installations and come with associated fees. To learn more about these support plans, or to discuss the specific requirements of your commercial installation, please contact us directly.

We value your experience with the Sound Sense Service and are committed to providing you with the highest level of support. Please do not hesitate to reach out to us if you need any assistance.

6. Changes to Terms of Service

We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. Changes may include, but are not limited to, changes required by law, regulatory requirements, improvements or enhancements made to our Services, or changes in the cost of providing our Services.

When we make changes, we will revise the ‘Effective’ date at the top of these Terms of Service. While we may endeavor to provide notices of major changes to these Terms, it is your responsibility to check this page periodically for changes. Your continued use of the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

If a revision to the Terms, in our sole discretion, is material, we may try to provide at least 30 days’ notice prior to any new terms taking effect. However, we are under no obligation to do so. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Poland.

This means that the laws of Poland will apply to any disputes or claims arising out of or in connection with these Terms of Service or your use of our Services, without regard to its conflict of law provisions.

You agree that any legal action or proceedings related to this website shall be brought exclusively in a court of competent jurisdiction sitting in Poland. Notwithstanding the foregoing, we may bring an action to protect or enforce its intellectual property rights in any applicable jurisdiction.

Here’s our Privacy Policy. It is important because it explains what data we collect and how we use that data. If you have any questions about this privacy policy, please contact us at hello@deephearing.io

Last updated on November 21, 2023.

When you install our Sound Sense App, it collects data that allows you to know what is going on in your surroundings during your day-to-day life to prevent you from being in danger. That data we collect from using sound detection is uploaded wirelessly to our Sound Sense App, which you have downloaded in the first place on your mobile device.

In addition, when you interact with the Sound Sense App, or register as a user, or when you use our official website www.soundsenseai.com certain information about you is collected. The purpose of this Privacy Policy is to help you understand what data and information we collect and how we use it, so please take a moment to review it. Privacy is an important matter in the digital age – and it has become increasingly complicated to understand who collects information about you, how they do so and how it is used afterwards.

First you need to understand what this Privacy Policy relates to. When we use the terms “we”, “our”, or “us” in this Privacy Policy, we mean our company called TRUE TECH GLOBAL SP. Z 0.0.

UI. ELEKTORALNA 13 LOK. 121

00-137 WARSZAWA, POLSKA

Address of registered office: 524843951

and its subsidiaries and affiliates worldwide.

This Privacy Policy applies to our Sound Sense App, our website located at www.soundsenseai.com and any other website we may establish in the future (individually a “Website” and collectively “Websites”), the Sound Sense mobile application which has been developed by us and any other app we may develop in the future, and also any other software, cloud service, add-on service or feature that could be developed by us in the future and available as part of the Service whether now existing or incorporated in the future.

The Sound Sense App, Website and any other software, cloud service and feature referred to in the previous sentence are collectively referred to in this Privacy Policy as the “Services.”

By using any of the Services, you accept that we may use the data and information we collect from you in accordance with this Privacy Policy.

What data do we collect?

Personal Data

Personal Data is information that identifies a particular individual (“Personal Data”). In order for us to provide the Services to you, we need to collect and use certain Personal Data about you. We may collect the following Personal Data when you download the Sound Sense App, interact with our customer service, add another authorized user for your Sound Sense App, or otherwise use any of the Services:

Your and the other authorized users’ first and last names.
Your and the other authorized users’ e-mail address, telephone number, address and other contact information.
The GPS coordinates of yourself

Sound Detection

Sound Detection Data is information that Sound Sense Software detects and gathers from your mobile device, such as the doorbell sound at your home. You will be able to decide in your settings in the Sound Sense App, as applicable, at what level of noise you will want your Sound Sense App to send a separate alert to your Mobile Device, Tablet or Wearables, as applicable. Your Sound Sense App, Sound Sense Software does not record conversations, it only measures the level and type of noise.

Automatically Collected Data and Other Data

In addition to collecting Personal Data and Sensor Data, we use technologies to do automatic data collection. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Our Website also uses Google Analytics cookies. We use the free Google Analytics tool (see http://www.google.com/analytics/) to collect and analyze our Websites’ statistics. Google Analytics mainly uses first-party cookies to report on visitor interactions on our Websites. No personally identifiable information is collected by the cookies, and they are only used for the statistical collection of data like visits and page hits. Google Analytics’ cookies store IP addresses but we cannot link those addresses to any individual or path through the Websites. Google uses the cookies to get information and assess visitors’ use of the Websites in the form of statistical reports that we can access. The Google Analytics’ code is incorporated into the Websites’ code, which means that our site serves the cookies, but Google has access to the cookies.

If you want to stop being tracked by Google Analytics across all websites, go to Google’s site at: https://tools.google.com/dlpage/gaoptout.

Google Analytics’ terms require us to reproduce the following wording in this Privacy Policy:

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We use Facebook Pixel, and allow your interaction with related social networking services including Facebook and Twitter, all of which may collect data about your usage of the Services. We and our service providers use server log information for purposes such as calculating site usage levels, helping diagnose problems with our servers and administering our Websites. These server logs may include information such as your Internet Protocol (IP) address, host name, browser type, browser language, the date and time of your request, the time(s) of your visit(s) and the web page(s) that you visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. We may in the future decide to use additional tools to collect and analyze anonymous or aggregated data about our Website visitors and Service users.

What do we do with the data we collect?

Personal Data

We may use your Personal Data for the following purposes:

(a) to register you to use our Services;

(b) to communicate with you about the Services;

(d) so that we can fulfill our obligations to you relating to the Services and to help you resolve support issues;

(e) to disclose it to our third party vendors and other service providers who need access to your information to carry out work on our behalf, such as our payment processor, hosting services, distributors, e-mail service, and any third party first response or security service (if your subscription includes a first response or security service).

(f) to enable us to monitor, review and improve the Services;

(g) for marketing purposes (see also Direct Marketing below).

Pursuant to EU privacy legislation, we are required to disclose to you the legal basis (under such legislation) for our use of your Personal Data. The legal basis for our use of your Personal Data listed under sections (a) through (f) above is that the use is necessary for the performance of our contract with you and in order to take steps at your request prior to entering into that contract. In regard to section (g) and (h) above, our legal basis is that the use is necessary for the purposes of our legitimate interests to provide and improve the Services. In regard to section (i) above, our legal basis is your prior consent.

Sensor Data, Automatically Collected Data, and Other Data

We use your Sensor Data, Automatically Collected Data, and Other Data:

(j) to provide the Services to you and to help you resolve support related issues with your Services; and (k) to make aggregate compilations, statistics and analyses of such data – on an anonymous basis – without restriction. We may use such compilations, statistics and analyses for research, scientific and commercial purposes, again, without disclosing any Personal Data that would permit identification of our customers.

The legal basis for our use of the Sensor Data, Automatically Collected Data, and Other Data under section (j) above is that the use is necessary for the performance of our contract with you and in order to take steps at your request prior to entering into that contract. In regard to section (k) above, our legal basis is that the use is necessary for the purposes of our legitimate interests to improve the Services.

Special Note About Children

Our Services are not directed or suitable for children under the age of 18. We do not knowingly collect any Personal Data from children under 18 without parental consent. If you are aware of a user under the age of 18 using the Services without parental consent, please contact us immediately. We reserve the right to delete or deny access to any account or authorized user immediately if we suspect the account holder or authorized user is a child under the age of 18 whether the child is using the Services with or without parental consent.

Please note that if you add your child under the age of 18 as an authorized user of your Sound Sense App and the Services, you will be deemed to have given your parental consent to the inclusion of your child’s Personal Data in the Services. If you add someone else’s child (such as a relative staying with you) as an authorized user of your Sound Sense App and the Services, you must get that child’s parental consent.

Use caution when adding an underaged child’s Personal Data (such as the name and photograph) in the Services. Perhaps consider substituting a photograph of your child with a picture of an inanimate object.

Data Disclosures

You may choose to provide data and information about yourself and your use of the Services to third parties, such as to:

Websites, Features, Apps or Services Developed by Third Parties. To increase your enjoyment of the Services, we may provide links or references to third party developed websites, features, apps or services on our website, blogs, discussion forums, social media accounts or otherwise. For example, we encourage, and have an active group of users that provide, community developed features based on various open source software. You may also independently find third party developed interfaces between the Services and the third party app or service.

These third party apps or features or services might include, for example, applets. These allow you to get more from your Sound Sense App, such as getting an e-mail or text message alert, based on Sound Detection and AI detected by your Sound Sense Software in your Sound Sense App.

If you decide to access these third party websites, features, apps or services, you do so at your own risk. We suggest that before (1) using any third party websites, features, apps or services, (2) choosing to disclose your Personal Data to them, and (3) allowing them to access your Sensor Data, that you read their Terms of Service and privacy policies to understand what information they collect about you and how they use that information.

Social Media and Public Forums. You may submit ideas, photographs, user profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personal Data (collectively, “User Content”) on social media sites (such as Facebook, Instagram and Twitter), online blogs and forums. We or others may store, display, reproduce, publish, distribute or otherwise use User Content online or offline in any media or format and may or may not attribute it to you. Others may have access to this User Content and may have the ability to share it with third parties.
Please think carefully before deciding what information you share, including Personal Data, in connection with your User Content.
Please note that we do not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.
We are not responsible for the privacy or security of any information that you make publicly available on social media, online blogs or public forums – or what others do with information you share.

How do we keep your Personal Data safe?

In order to keep your Personal Data and all the other information we have stored safe, we have implemented various security measures and taken reasonable steps to prevent unauthorized access, use, alteration, destruction or disclosure of your Personal Data.

For example, the order form on our Website uses Secure Socket Layers (SSL), the industry standard for protecting private information sent over the Internet. However, no data transmission or storage over the Internet can be guaranteed to be 100% secure.

As a result, while we strive to protect your Personal Data, we cannot guarantee or warrant the security of any information collected through our Services.

Your Personal Data will be stored in a secure environment and treated confidentially.

Direct marketing

We may use your contact information in any commonly used method in order to provide you with information about products, special offers and other information relating to our products or Services or which we believe may otherwise be of interest to you.

You can change your mind later on in respect of direct marketing by contacting us at any time. In addition, if you receive direct marketing from us in writing you will be reminded in that material that you are able to request a change to your preferences.

Rights of Users Located in the EU, If you are located in the EU, EAA, or Switzerland, you are entitled by law to access, correct, amend, or delete Personal Data about you that we hold. A list of these rights is below. Please note that these rights are not absolute and certain exemptions apply.

The right to access. You have the right to ask us for copies of your Personal Data. This right has some exemptions, which means you may not always receive all the Personal Data we collect and process. When making a request, please provide an accurate description of the Personal Data to which you want access. Please make any requests in writing to us and we will comply with your request promptly. You may also request that we provide you with a copy of your historical Sensor Data.
The right to rectification. You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. You can also log into your Sound Sense user profile and correct, amend, or delete information about yourself. You may also choose to block incorrect data by contacting us at the address or e-mail at the end of this Privacy Policy.
The right to erasure. You have the right to ask us to erase your Personal Data in certain circumstances, including: (i) when your Personal Data is no longer necessary for the purposes for which it was collected or processed, or (ii) your Personal Data must be erased to comply with a legal obligation under EU Union or Member State law. If you choose to delete your Personal Data, you understand that we will not be able to provide the Service to you anymore.
The right to restrict processing. You have the right to ask us to restrict the processing of your Personal Data in certain circumstances, including: (i) when the accuracy of the Personal Data is brought into question, or (ii) when we no longer need the Personal Data for purposes of the processing but you require such Personal Data for the establishment, exercise, or defense of a legal claim.
The right to data portability. You have the right to ask that we transfer the Personal Data you gave us from one organization to another, or give it to you.
The right to lodge a complaint with the supervisory authority. If you believe your rights under the GDPR have been violated, the GDPR gives you the right to file a complaint with the supervisory authority. A list of Supervisory Authorities is available here.
Right to Object to Processing. You have the right to object to the processing of your Personal Data that is based on legitimate interests. If you make such an objection, we will cease to process the Personal Data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or we can demonstrate the processing is for the establishment, exercise or defense of legal claims. Additionally if you no longer wish to receive direct marketing from Sound Sense, you may object to the processing of your Personal Data for direct marketing purposes. You can object to the processing of your Personal Data by contacting us at hello@deephearing.io .

To exercise these rights, please contact us at hello@deephearing.io For your protection, we may need to verify your identity before responding to your request. In the event that we refuse a request, we will provide you a reason as to why.

How can we change this Privacy Policy?

We may change this Privacy Policy from time to time as we, for example, add new devices and Services, as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “LAST UPDATE” legend at the top of this page.

Any changes will become effective upon our posting of the revised Privacy Policy. We may provide notice to you of any changes. This notice may be provided by email, by posting the revised Privacy Policy on our Website or elsewhere in the Services, or by other means prior to the change becoming effective, consistent with applicable laws.

Questions?

Please write to or send an e-mail: hello@deephearing.io

Address: TRUE TECH GLOBAL SP. Z 0.0.

UI. ELEKTORALNA 13 LOK. 121

00-137 WARSZAWA, POLSKA

Address of registered office: 524843951